Measurement, Evaluationand Demonstrating Impactof Library Services
Understand community needs, measure results, and show the difference your library makes.
Dates
18 – 20 November 2026
Venue
Benjamin Room, 11th Floor,CamEd West Building, CamEd Business School
For
Librarians and library professionals
Registration
Register now
Dr Premila Gamage
PhD (UK) · Hon. FCILIP (UK)
IFLA Impact Trainer
Standing Committee Member, Education and Training Section, International Federation of Library Associations and Institutions (IFLA)
Dr Gamage brings extensive experience in university and research libraries and has delivered IFLA training for librarians across South Asia and ASEAN countries.
Five-module training programme
Practical approaches to measuring, evaluating and demonstrating the impact of library services, with exercises relevant to Cambodia.
Understanding Library Impact
Explore activities, outputs, outcomes and impact, and connect library services with community and institutional goals.
Community Assessment and Needs Identification
Understand users and non-users, assess changing needs, and identify service gaps.
Planning What to Measure
Define objectives and desired outcomes, develop indicators, and select meaningful measures.
Data Collection and Evaluation Methods
Use quantitative and qualitative evidence, design practical tools, and collect data responsibly.
Demonstrating and Communicating Library Impact
Interpret evidence, develop an impact story, and communicate findings to stakeholders.
Three days of practical learning
18 – 20 November 2026 · 9:00 AM–4:00 PM daily
Group size: 25–30 participants. All times are in Phnom Penh time.
Day 1Understanding Impact & Community NeedsWednesday, 18 November 2026
| Time | Session |
|---|---|
| – | Registration & Welcome |
| – | Opening & Workshop Orientation Introduction to IFLA Impact Training, learning objectives, expectations and participant introductions. |
| – | Tea Break |
| – | Module 1: Understanding Library Impact
|
| – | Lunch |
| – | Module 2: Community Assessment and Needs Identification
|
| – | Tea Break |
| – | Practical Exercise: Mapping Community Needs Participants identify a target community, key needs, existing services and service gaps. |
Day 2Measurement & EvaluationThursday, 19 November 2026
| Time | Session |
|---|---|
| – | Recap of Day 1 & Reflection |
| – | Module 3: Planning What to Measure
|
| – | Tea Break |
| – | Workshop: Developing an Impact Measurement Framework Participants develop objectives, outcomes, indicators and evidence for a selected library service. |
| – | Lunch |
| – | Module 4: Data Collection and Evaluation Methods
|
| – | Tea Break |
| – | Practical Exercise: Designing a Data Collection Tool Groups develop and test a simple evaluation instrument relevant to their library. |
Day 3Demonstrating & Communicating ImpactFriday, 20 November 2026
| Time | Session |
|---|---|
| – | Recap of Day 2 & Reflection |
| – | Module 5: Demonstrating and Communicating Library Impact
|
| – | Tea Break |
| – | Practical Workshop: From Data to Impact Story Participants develop an impact narrative using evidence from a library service or project. |
| – | Lunch |
| – | Impact Project Development Participants develop a mini measurement and evaluation plan for their own library or institution. |
| – | Tea Break |
| – | Group Presentations & Peer Feedback Presentation of impact measurement plans and discussion of practical application in Cambodia. |
| – | Workshop Reflection & Action Planning Key learning, individual commitments and next steps. |
| – | Closing & IFLA Certificate Presentation Certificate arrangements are subject to IFLA confirmation. |
Exercises may draw on academic, public, school and special libraries, digital library services, and information, AI and media literacy programmes. Participants will be encouraged to apply the tools to a real service or project from their own institution.
Programme updates. CLA reserves the right to adjust the agenda, session timings and activities, in consultation with the trainer and IFLA, based on training requirements, participant needs or unforeseen circumstances. Any significant changes will be communicated to registered participants.
Join the workshop
For librarians and library professionals only. Register to receive an email confirmation and reminders before the workshop.